Chamber Diagnostic Intake | Odle Consulting

01

About You

* Required

Your Name *

Email Address *

Phone Number (optional)

Your Title / Role *

How long have you been in this role? *

Briefly describe your background before this role

02

The Chamber

Chamber Name *

Community or Region Served *

Annual Operating Budget (approximate) *

Total Member Count (approximate) *

Paid Staff Size

Year Founded

What are your primary revenue sources? Rough percentages are helpful.

What does the Chamber do for its members? Plain terms, not your mission statement. *

03

Membership and Value

What is your current membership retention rate? Approximate percentage of members who renew each year.

Is membership growing, flat, or declining? Over the last 12 to 24 months.

Why do members join? What is the primary reason someone becomes a member?

Why do members leave? What do departing members tell you, or what do you suspect?

How engaged are your members beyond paying dues? Are they showing up, volunteering, referring others?

04

Leadership and Governance

Describe your current leadership structure. How does the board relate to staff? Who holds decision authority for what? *

How engaged is your board in advancing the Chamber's mission?

How dependent is the Chamber on you personally? 1 = runs without me, 5 = stops if I leave

              Runs without me3Stops if I leave
            

Are there any leadership or governance situations I should know about?

05

Where You Are Today

Describe the current state of the Chamber in two or three sentences. *

What is working well right now? What should we protect?

What is not working? Name the specific pain, not the symptom. *

What does a typical week look like for you? Where does your time actually go?

Is there anything happening right now that I should know about before we meet?

06

Where You Want to Go

Short-term goal 90 days to 1 year: What does winning look like? *

Medium-term goal 1 to 3 years: Where do you want the Chamber to be?

Long-term goal 3 to 5 years and beyond: What is the vision?

What is the single biggest obstacle between where you are and where you want to be? *

What have you already tried to address that obstacle?

07

Where You Want My Help

Select the areas where you want focus during our session. Choose all that apply. Each selection will expand relevant questions below.

Member Engagement & Retention

Programming & Events

Revenue & Financial Sustainability

Advocacy & Community Presence

Board Governance

Communications & Visibility

Operations & Systems

Membership Growth

Member Engagement & Retention

What does your current member engagement look like beyond dues? Events attended, committees joined, referrals given.

What is your current renewal process? How do you handle renewals and lapsed members?

What do your most engaged members have in common?

What engagement or retention outcome matters most in the next 12 months?

Programming & Events

What programming and events do you currently offer? Frequency, format, attendance.

Which programs or events deliver the most value to members and which are not pulling their weight?

What does programming cost to deliver versus what it generates?

What programming outcome matters most in the next 12 months?

Revenue & Financial Sustainability

How concentrated is your revenue? What happens if your largest revenue stream drops significantly?

What is your current financial position? Reserves, cash flow, any pressure points.

Are there revenue streams you have not developed that you think are worth pursuing?

What financial outcome are you working toward in the next 12 to 24 months?

Advocacy & Community Presence

What role does the Chamber currently play in local policy and advocacy?

How visible is the Chamber as a community institution? Do business owners and local leaders think of you first?

What community relationships or partnerships matter most right now?

What advocacy or community presence outcome matters most in the next 12 months?

Board Governance

Describe your board composition. Size, tenure, industries represented, term structure.

Where is the board falling short of what the Chamber needs?

Is there a specific governance situation I should know about?

What does a high-functioning board look like for this Chamber in 12 to 24 months?

Communications & Visibility

How do you currently communicate with members and the broader community?

What is not working about your current communications?

How would you describe the Chamber's brand in the community right now?

What communications outcome matters most in the next 12 months?

Operations & Systems

How does the Chamber operate day to day? Walk me through your core workflows.

Where do things fall through the cracks most often?

What systems or tools are you currently using?

Where do you want your operations to be in 12 months?

Membership Growth

How do new members currently find and join the Chamber?

What types of businesses or organizations are underrepresented in your membership?

What is your current new member onboarding process?

What membership growth outcome are you working toward?

08

Anything Else

Is there anything you want me to know before we meet that did not fit anywhere above?

What would make this meeting a success for you? What do you want to walk away with?

How did you hear about Odle Consulting?

Submitting your intake...

✓

Intake received.

Austin will review your responses before your session. A copy has been sent to your email.

Something went wrong. Please try again or email austin@odleconsulting.com directly.

Before we meet, let's make sure the hour counts.

Intake received.